Effective Date:20-Jan-2025
This Acceptable Use Policy establishes binding regulations for all users accessing communication API, international SMS, VoIP voice calling and related cloud service offered by Winkly Science&Technology PTE. LTD., a corporation registered under the laws of Singapore. All clients, developers and affiliated third-party contractors shall abide by the following terms whenever they place orders, activate API access and consume our online services.
1. Permitted Business Activities
Our communication infrastructure is designed to deliver legitimate cross-border commercial notification messages, transaction verification codes, official enterprise outbound voice calls, social media merchant service notification for platforms including TikTok Shop, Amazon, Lazada and mainstream global e-commerce operators. Authorised corporate clients may deploy our API resources for internal business operation, customer service notification and legal commercial interaction with explicitly opted-in end consumers. Every recipient of text or phone call shall grant prior consent before receiving outbound communications.
2. Strictly Prohibited Conduct
No individual or enterprise user is authorised to utilise our service for the activities listed below, and our company reserves the right to suspend API access, terminate ongoing contracts and reject refund requests once violations get verified:
1. Deliver spam marketing messages, unsolicited cold calls, bulk promotional content without confirmed user consent;
2. Generate verification codes used for account registration, identity registration of fraudulent websites, gambling platforms, unlicensed financial institutions and prohibited online services;
3. Deploy VoIP channels for call relay, international phone traffic bypass, telecom interception and any form of telecommunication circumvention against global local telecom regulation;
4. Conduct fraud, phishing, debt harassment, scam outreach and any business violating the law of Singapore and jurisdictions where your end customers reside;
5. Resell raw API resources to unknown unregistered third parties without formal written distribution authorisation issued by our firm.
3. Account Suspension & Remedy Mechanism
Once our internal risk control system detects abnormal traffic, bulk request behaviours or reported violations, we will send formal written notice to registered contact email of the client. The service access will be temporarily locked if the relevant user fails to submit valid rectification explanation within three business days. Clients can raise formal appeal via our official support mailbox after eliminating non-compliant business lines.
4. Revision Clause
Winkly Science&Technology PTE. LTD. reserves the right to revise clauses inside this policy. Updated versions will be published on our official website, and continued use of our communication services constitutes acceptance of revised regulations.